The information we collect are names, addresses, email addresses, telephone number and debit or credit card details (“Information”). This information is collected primarily to process orders placed on the website and to contact you in the event that there is an issue with your order.
In some cases we may request the Information (other than debit or credit card details) in order to offer additional services, from Old Villa.
WHAT WE DO WITH THE INFORMATION COLLECTED
We use the Information collected primarily to ensure that your shopping experience with us is as smooth and helpful as possible, this includes making sure that:
(i) orders placed with us are facilitated promptly;
(ii) inform you of any special offers and discounts;
(iii) we can carry out effective market research to find out what products you like best and ensure that we are meeting your needs; and
(iv) you know about special offers from other companies (but only with your permission).
In some instances we may with your permission share the Information with third parties, unless the Information is required by law in which case your permission will not be obtained.
A cookie is a very helpful tool in on line transactions as it effectively tells the website when a user has returned. This means that it is possible to customise the website to a particular user, remembering the user’s registration details, preferences and allows you to fill up the shopping basket. Without cookies the on line shopping experience will not be as seamless.
YOUR RIGHTS AND MARKETING
You have the right at any time to contact us and enquire what Information we have on you. You may wish to change you existing preferences or marketing information.
If you do not wish receive information or offers from Old Villa or other carefully selected third party companies, please tick the relevant box when you register with us.
We are very careful to ensure that any personal information disclosed on our website is protected, by using secure server software. However we do not guarantee the security of any data you disclose on the website as there are inherent risks and providing information on line. You accept these risks and will not hold us liable for any breaches of security, unless it is caused by us through gross negligence or wilful default.
RECOMMEND A FRIEND AND WIN A GIFT
Where information is collected via the “Recommend A Friend and Win a Gift” offer, we make sure to request the approval of the person whose details have been recommended (the “Recommended Person”) by insisting that the person giving the recommendation (the “Recommending Person”) copies the Recommended Person into the recommendation email. The Recommended Person is then required to confirm that they are happy for their information to be collected. Where a response is not received from a Recommended Person, we will destroy all information collected on the Recommended Person.